EMDECS Gen 2 Help Center
How-To Tutorials and Walkthroughs
Service Board
Creating Repair Orders
Inventory Management
Equipment Management
Counter Sales
Cash Drawer
Frequently Asked Questions
Tech RO
Administration
Can Multiple Technicians Use Tech RO?
Can a Tech Use Tech RO at Multiple Locations?
What Does the Pause Button Do?
How Do I Add Non-stock or non-catalogued Parts?
What if I Issue Out the Part to the Wrong Activity?
How can I integrate Motor into EMDECS?
When techs log out, does it automatically stop the clock on any jobs?
Do Technicians have to click on the Clock icon to start the time on a job?
How is idle time accounted for (waiting for shunt, cleaning the bay, training, health & safety)
Can we limit a techs ability to see only parts that are at their assigned facility?
Do they have to sign off & say “ready” on each job, or is it just once for the entire work order?
What does the Pause button do? What is the purpose of it?
Can a Tech select a unit that has not been assigned to them?
Can I Allow or Prevent Technicians from Seeing Labor Estimated Hours?
How Do I Add New Suppliers (Vendors)?
How Do I Change a Unit Number?
How Do I Change a Unit's Owner?
How Do I Configure Labour Rates?
How Do I Configure Parts Cost?
How Do I Create Shop Supply Rates?
How Do I Add More Customer Equipment?
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How Can I Create an SRT Group?
How Do I Add a Custom Invoice Template?
How Do I Upload Data to EMDECS?
How Do I Update Equipment Readings?
How Do I Remove Trucks or Trailers That We Have Sold in EMDECS Kona?
How to Change Email Address of a User?
How Do I Fix Login Errors in Tech RO?
How to transfer unit ownership from one customer to another?
Service Board and Repair Orders
RO Invoicing
How are Repair Orders Built in Real Time?
How Can I Manually Add Technician Hours on a Work Order?
If a Work Order is created in Gen1, does it appear in Kona?
Does the “Check-In” function automatically open a work order if any work is selected?
How is a work order opened without a check-in? For a road service call?
How are Sublet Repairs handled?
How to setup Claim or Accident Tracking of vehicles within fleets?
Counter Sales
Parts (General)
How Do I Delete or Remove a Part from a Warehouse?
Can Negative Part Levels be Controlled?
How Do I Setup Parts for Reordering?
How Do I Link Parts to UPC Barcode?
How Do I Create Supplier Catalogues?
How Do I Setup Parts Unit Conversion?
How Do I Merge Parts and Part History?
How Do I Investigate Discrepancies on the Lost Sales Report?
How are parts entered when using a tablet? Specifically, I am wondering about scanning of Barcodes?
Parts Ordering
Parts Receiving
Parts Adjustments
Preventative Maintenance (PM) Inspection
Parts Administration
Driver Defect Portal
Financial
System Updates and Performance
Generate and Export Journal Batches from EMDECS
Which accounting software can be exported to from EMDECS?
How Can I Import Journal Batches to QuickBooks (desktop version)?
How Do I Add a New Period or Year?
How Do I Resolve QuickBooks Import Errors?
Can I Import Journal Batches to QuickBooks Online?
Implementation
System Requirements
EMDECS Reports - Frequently Asked Questions
Accounting
Customer Repair Services
Inventory
Preventative Maintenance
How Do I Run An Inventory Adjustment Up & Down Report?
How Do I Run A Core On Hand Report?
How Do I Run A Core On Hand Report?
How Do I Run An Inventory Invoice Register Report?
How Do I Run An Outstanding PO Items Report?
How Do I Run A Parts Counted Report?
How Do I Run a Stock On-hand Value Report?
How Do I Run A Report For Parts Received and Not Invoiced?
How Do I Run A Parts Usage Report?
How Do I Run A Stock On Hand Value Report?
How Do I Run An Inventory Price List Report?
How Do I Run An Inventory Transfer Report?
How Do I Run Average Days Between PM Report?
How Do I Run PM Schedule By Customer?
How Do I Run Customer List of PM Units?
How do I Claims or Track Accidents of vehicles within their fleets?
Shop Management
Employees
How Do I Run a Work in Progress Report?
How Do I Run an Internal Repair RO Cost Detail?
How Do I Run an Outstanding Service Request Report?
How Do I Run a RO Estimate vs Actual Hours Report?
How Do I Run a Repair Cost Summary Report?
How Do I Run A Cost Per Mile Report?
How Do I Export Repair Profit & Loss?
Counter Sale
Need more help?
- Log or track support requests online
- For additional help, call BrightOrder at 1-888-205-8817 and quote ticket reference number