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Service Board - Overview

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Service Board - Departures

Service Board - Estimates

Tech RO

Complete RO - Introduction

Repair Order - Overview

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Training Manuals

Service Manager - Service Board

Service Manager - Complete RO

Service Manager - Inventory

Service Manager - Administration

Service Manager - Financial

Technician - Tech RO

SRT Tutorial - Create a New SRT

Financial - Export to QuickBooks (desktop)

Driver Defect Portal

Warranty Manager

Dealers - How to Schedule Lost Sales Reports

Tech RO

Administration

Can Multiple Technicians Use Tech RO?

Can a Tech Use Tech RO at Multiple Locations?

What Does the Pause Button Do?

How Do I Add Non-stock or non-catalogued Parts?

What if I Issue Out the Part to the Wrong Activity?

How can I integrate Motor into EMDECS?

When techs log out, does it automatically stop the clock on any jobs?

Do Technicians have to click on the Clock icon to start the time on a job?

How is idle time accounted for (waiting for shunt, cleaning the bay, training, health & safety)

Can we limit a techs ability to see only parts that are at their assigned facility?

Do they have to sign off & say “ready” on each job, or is it just once for the entire work order?

What does the Pause button do? What is the purpose of it?

Can a Tech select a unit that has not been assigned to them?

Can I Allow or Prevent Technicians from Seeing Labor Estimated Hours?

How Do I Change a Customer?

How Do I Add New Suppliers (Vendors)?

How Do I Add New Customers?

How Do I Change a Unit Number?

How Do I Change a Unit's Owner?

How Do I Configure Labour Rates?

How Do I Configure Parts Cost?

How Do I Create Shop Supply Rates?

How Do I Add More Customer Equipment?

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How Can I Create an SRT Group?

How Do I Add a Custom Invoice Template? 

How Do I Upload Data to EMDECS?

How Do I Setup Tax Rates?

How Do I View Report History?

How Do I Update Equipment Readings?

How Do I Remove Trucks or Trailers That We Have Sold in EMDECS Kona?

How to Change Email Address of a User?

How Do I Fix Login Errors in Tech RO?

How to transfer unit ownership from one customer to another?

How Do I Fix Data Import Errors?

Service Board and Repair Orders

RO Invoicing

How are Repair Orders Built in Real Time?

How Can I Check-in A Unit?

How Can I Manually Add Technician Hours on a Work Order?

How Can I Print a Work Order?

If a Work Order is created in Gen1, does it appear in Kona?

Does the “Check-In” function automatically open a work order if any work is selected?

How can you tell the difference between a Work Order created by a Mobile Technician and a Shop Technician?

Once something has been checked out, where does that information reside if somebody wanted to see when it left?

How is a work order opened without a check-in? For a road service call?

How are Sublet Repairs handled?

How to setup Claim or Accident Tracking of vehicles within fleets?

How Do I Delete an Invoice so that Corrections Can Be Made?

How do I Print an Old Invoice?

How do I modify reading requirements on work orders?

How Do I Email EMDECS Invoices to Customers?

How Can I Update Invoice Date on Kona?

Counter Sales

Parts (General)

What is a Counter Sale?

How Do I Lookup Part Cost?

How Do I Record a Backorder?

How Do I create New Parts?

How Do I Create Core Parts?

How Do I Add Product Groups?

How Do I Add Part Locations?

How Do I Delete or Remove a Part from a Warehouse?

Can Negative Part Levels be Controlled?

How Do I Setup Parts for Reordering?

How Do I Link Parts to UPC Barcode?

How Do I Create Supplier Catalogues?

How Do I Setup Parts Unit Conversion?

How Do I Merge Parts and Part History?

How Do I Investigate Discrepancies on the Lost Sales Report?

How are parts entered when using a tablet? Specifically, I am wondering about scanning of Barcodes?

How Do I Add or Change a Product Group?

How Do I Fabricate parts?

Parts Ordering

Parts Receiving

How Do I Setup Parts Reordering in Kona (Gen2)?

How Do I Order Parts Based on Suggested Order in Kona (Gen2)?

How Do I Link Parts to Work Order?

How Do I Order Parts?

How Do I Receive Parts Against a Packing Slip?

How Do I Receive Parts Without a Purchase Order?

How Do I Receive Parts With a Purchase Order?

Parts Adjustments

Preventative Maintenance (PM) Inspection 

What's the Difference Between Physical Counts and Inventory Adjustments?

How Do I Transfer Parts to Another Warehouse?

Can I View a Parts Variance Report?

Can EMDECS Indicate When Parts Haven't Been Counted?

What are PM Inspection Signature Requirements?

Why Can I Not See a List of Customers to Add to the PM Inspection?

How Do I Defer a Failed PM Inspection Item?

How Do I Add a Preventative Maintenance Schedule to a Unit?

How Do I Get a List of Overdue PM's?

Parts Administration

Driver Defect Portal

Which Barcode scanner is compatible with EMDECS?

How do I Print Part Barcode Labels?

Driver Defect Portal User Guide

Financial

System Updates and Performance

Generate and Export Journal Batches from EMDECS

Which accounting software can be exported to from EMDECS?

How Can I Import Journal Batches to QuickBooks (desktop version)?

How Do I Add a New Period or Year?

How Do I Resolve QuickBooks Import Errors?

Can I Import Journal Batches to QuickBooks Online?

How to: Troubleshoot Journal Batch Errors (Kona).

How to do Vendor Discount Gl Mappings?

How do you/I address system performance issues?

How Do I Reset my EMDCS Password?

What Do I Do If the System Is Locked or Frozen?

Implementation

System Requirements

How do I sign up for EMDECS training? 

How do I Prepare For Go-Live Date?

What are the system requirements to use EMDECS?

Can I use EMDECS on a MAC?

Accounting 

Customer Repair Services

How Do I Run A Sales Tax Liability Report?

How Do I Run A Miscellaneous Invoice Register?

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How to setup class/sub-class in Quickbooks/EMDECS?

How Do I Run a WO Invoices Report?

How Do I Run a RO Invoice Register?

Inventory

Preventative Maintenance

How Do I Run An Inventory Adjustment Up & Down Report?

How Do I Run A Core On Hand Report?

How Do I Run A Core On Hand Report?

How Do I Run An Inventory Invoice Register Report?

How Do I Run An Outstanding PO Items Report?

How Do I Run A Parts Counted Report?

How Do I Run a Stock On-hand Value Report?

How Do I Run A Parts List?

How Do I Run A Report For Parts Received and Not Invoiced?

How Do I Run A Parts Usage Report?

How Do I Run A Stock On Hand Value Report?

How Do I Run An Inventory Price List Report?

How Do I Run An Inventory Transfer Report?

How Do I Run A Report for Vendors in EMDECS?

How Do I Run An Inventory Warehouse Receiving Report?

How Do I Run Average Days Between PM Report?

How Do I Run PM Schedule By Customer?

How Do I Run Customer List of PM Units?

How do I Claims or Track Accidents of vehicles within their fleets?

Shop Management

Employees

How Do I Run a Work in Progress Report?

How Do I Run an Internal Repair RO Cost Detail?

How Do I Run an Outstanding Service Request Report?

How Do I Run a RO Estimate vs Actual Hours Report?

How Do I Run a Repair Cost Summary Report?

How Do I Run A Cost Per Mile Report?

How Do I Export Repair Profit & Loss?

How Do I Export Customer Unit Information?

How Do I Update Unit Readings?

How Do I Run Audit Time Sheet Report?

How Do I Run Employee Certificates Report?

How Do I Run Employee Time Sheet Export?

Counter Sale

How Do I Use Talk to Text Functionality on a Tablet?
How Do I Clear My Web Browser Temporary Files / Cache?

How Do I Run Counter Sale Fill Rate Report?

How Do I Run Counter Sale Invoice Register  Report?

How Do I Run Counter Sale Profit & Loss Report?